Contact Us
Online Casinos Australia is an independent comparison and review site built for Australian adults who want clear, honest information before choosing where to play online. If you have a question about our content, a correction to flag, or simply want to know more about how we work, this is the right place.
How to Reach Us
We review and compare offshore online casinos available to players in Australia, covering everything from welcome bonuses and online pokies to payment methods, licensing and mobile play. If something on the site is unclear, out of date or you believe it needs a closer look, we want to hear about it.
You can contact the Online Casinos Australia team by emailing us directly at [email protected]. We aim to respond to all enquiries within two business days. Please include as much detail as possible — the page you're referring to, the casino in question and a clear description of your query — so we can get back to you with a useful answer rather than a generic one.
What We Can Help With
- Editorial questions — queries about how we rate and rank the casinos on our site, or what criteria we use in our reviews
- Factual corrections — if you believe information on a page is inaccurate or has changed since publication, let us know and we will investigate
- Content suggestions — if there is a casino, payment method or topic you think we should cover, we welcome that feedback
- Affiliate and commercial enquiries — if you represent a casino operator or affiliate network and want to discuss a commercial relationship, contact us via the email above
- General enquiries — anything else about the site or its content that is not covered by our other pages
What We Are Not Able to Help With
Online Casinos Australia is a review and comparison platform. We are not a casino operator, we do not process payments and we have no access to player accounts at any of the casinos we feature. If you have a dispute with a casino, a question about a withdrawal or a complaint about a bonus, you will need to contact that casino's customer support team directly. Our reviews include guidance on support availability for each site we cover.
For concerns about gambling habits or safe play, please visit our Responsible Gambling page, where you will find information about spending limits, self-exclusion options and Australian support services.
A Note on Independence
Online Casinos Australia earns revenue through affiliate partnerships. When you follow a link from our site to a casino and register an account, we may receive a commission. This commercial arrangement does not influence our editorial ratings or the order in which casinos appear in our rankings — operators cannot pay for a higher position. Our About Us page explains our review methodology and how we maintain editorial independence in full.
Our Terms and Conditions set out the basis on which we publish content and the limits of our liability. We encourage you to read them before relying on anything on the site.
Responsible Use of This Site
All content on Online Casinos Australia is intended for Australian adults aged 18 and over. The casinos we review are offshore operators; they are not licensed by an Australian state or territory regulator. It is your responsibility to satisfy yourself that participating in online gambling is lawful in your jurisdiction and that you meet the eligibility requirements of any casino you choose to join.
If you or someone you know is experiencing difficulties related to gambling, support is available through the National Gambling Helpline on 1800 858 858 or at gamblinghelponline.org.au.
Response Times and Availability
Our team operates during Australian business hours. We do not offer live chat or phone support — email is the best way to reach us and ensures your query is handled by the right person. During busy periods, responses may take a little longer, but we reply to every genuine enquiry.
If your question is about the casinos themselves — their current promotions, account verification processes or game availability — the individual casino's support team will always be better placed to help. Most of the sites we review offer 24/7 live chat, and our reviews note the support hours and contact options available at each one.